Your privacy is our priority. This document explains in detail how vcity33 collects, uses, stores, and protects your personal data as a member of our platform in Malaysia.
Vcity33 invests in the best technology and procedures to ensure that every piece of information you entrust to us is always kept secure.
All data transmitted between your device and vcity33 servers is protected by 256-bit SSL encryption — the same security standard used by international banking institutions. Your data cannot be intercepted by any third party.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Our systems operate on an integrated infrastructure with strict access controls — only authorised personnel may access sensitive data.
You have the full right to access, correct, transfer, or request deletion of your personal data. vcity33 respects user rights and will process all data-related requests within the stipulated timeframe.
Vcity33 has never and will never sell, rent, or distribute your personal data to advertisers or other third parties for commercial purposes. Your data is used solely to improve your experience on our platform.
The vcity33 Privacy Policy is fully formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all applicable local legal requirements relating to the handling and protection of users' personal data.
In the event of any data security incident affecting your information, vcity33 is committed to notifying you within a reasonable timeframe and taking immediate remediation steps to minimise any impact.
Vcity33 collects several categories of information from platform members and visitors to ensure that the services we offer run smoothly, securely, and in line with user needs. This data collection is carried out transparently and responsibly.
When you register, make a deposit, or interact with our platform, you provide the following information:
While you use the vcity33 platform, our systems automatically log certain technical information required for platform operations:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account verification & KYC |
| Contact | Email, phone, address | Communication & notifications |
| Finance | Bank, digital wallet | Payment processing |
| Technical | IP, Device, OS | Security & fraud prevention |
| Behaviour | Betting records, sessions | Personalise your experience |
Every piece of information we collect is used for legitimate, transparent purposes limited to the operational needs of the platform. vcity33 does not use your data for purposes not stated in this policy without obtaining your additional consent.
Your personal data is used to create and manage your account, verify your identity through the KYC process, process deposit and withdrawal transactions, and send important account notifications such as transaction confirmations, password resets, and security alerts.
Your game records and usage behaviour allow us to deliver a more relevant and personalised experience — including game recommendations, tailored promotional offers, and an interface display adapted to your preferences.
Technical information such as IP addresses, device data, and usage patterns is continuously analyzed by our security systems to detect and prevent:
Vcity33 may need to process and disclose your data to comply with legal obligations, including directives from competent authorities, courts, or relevant regulatory bodies. In such situations, data disclosure is limited to what is required by law.
vcity33 not use your data to make automated decisions that have legal or significant effects on you without human involvement in the assessment process.
Vcity33 understands the trust you place in us when sharing personal information. We do not sell, rent, or disclose your data to external parties for commercial purposes. However, there are limited situations where data sharing is necessary and permitted:
Vcity33 works with carefully selected third-party service providers to support platform operations. These include payment processors, KYC solution providers, customer support platforms, and cloud service providers. All such providers are bound by strict data confidentiality agreements and are only permitted to process your data for purposes we specify.
To enable you to play games from specific providers on our platform, minimal game session information may be shared with the relevant game provider. This information is limited and does not include your financial details or full identity.
Vcity33 may disclose your personal information to the relevant authorities when required to do so by Malaysian law, court order, or for the purposes of financial crime and anti-money laundering investigations.
Remember: vcity33 will never ask for your login credentials, password, or credit card details via email, SMS, or messaging. If you receive such a request, it is a fraudulent attempt — report it to us immediately.
The vcity33 platform uses cookies and related tracking technologies to enhance your experience, maintain session security, and analyse platform performance. Below is a detailed explanation of the types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features properly. For information on managing cookies in your specific browser, please refer to your browser's support documentation.
vcity33 not use cookies to track your activity outside our platform or to display third-party advertisements to you.
Your personal data is stored on servers located in data centres that meet international security standards. All data is kept in a protected environment with strict physical and digital access controls, including intrusion detection systems, multi-layered firewalls, and 24/7 monitoring.
Vcity33 implements comprehensive technical security measures to protect your data:
Vcity33 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Upon account closure, we will retain your data for the minimum period required by Malaysian law — typically seven (7) years for financial records — before it is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Transaction records | 7 years | Financial legal requirements |
| KYC Records | 5 years after account closure | Anti-money laundering compliance |
| Communication logs | 2 years | Complaint resolution & support |
| Technical data / logs | 90 days | Security & troubleshooting |
| Cookie data | Up to 12 months | User preferences & analytics |
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you have the following rights regarding your personal data on the vcity33 platform:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to our legal retention obligations.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may request a restriction on the processing of your data under certain circumstances provided for by law.
To exercise any of the rights above, please contact our data protection team by email at [email protected] or via the platform's Live Chat. We will process your request within 30 days of receipt.
In certain circumstances, particularly those involving legal obligations, we may not be able to fulfil a deletion request in full. In such situations, we will explain the reasons for those limitations to you in detail.
The vcity33 platform is strictly for individuals aged 18 years of age or older. We do not intentionally collect or process any personal information from individuals under the age of 18.
If we discover that we have unknowingly collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform are encouraged to contact us promptly for remedial action.
If you suspect that a minor has registered on the vcity33 platform, please report it to us immediately at [email protected]. We regard child protection as our highest priority.
Vcity33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other relevant operational reasons.
You will be notified of any significant changes through:
Continued use of the vcity33 platform after a change notification is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the changes take effect.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how vcity33 handles your personal data, we encourage you to reach out to us directly. Our team is ready to help.
If you are not satisfied with our response, you have the right to file a complaint with Malaysia Department of Personal Data Protection or the relevant regulatory body under PDPA 2010.
With the latest SSL encryption, full PDPA compliance, and a transparent privacy policy, vcity33 is a platform you can trust completely. Register now and enjoy a safe, fair, and responsible online gaming experience alongside hundreds of thousands of members across Malaysia.